![]() The two factor is turned on or off at the service provider end. If users try to use a native e-mail app, theyll be redirected to the app store to then install the Outlook app. The broker app can be the Microsoft Authenticator for iOS, or Microsoft Company portal for Android devices. The authenticator app is nothing more than a code generator. The user gets redirected to the app store to install a broker app when trying to authenticate for the first time. Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Then sign on with recovery account to do the restore. Then install Microsoft authenticator on your new phone and tap 'Begin Recovery.' The accounts that were backed up from your old phone will be transferred to your new phone. The two factor is turned on or off at the service provider end.You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. ![]() ![]() The authenticator app is nothing more than a code generator. ![]() ![]() You will need to register your device to your organization through the app and add your work or school account. Then sign on with recovery account to do the restore. Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain files, emails, or apps. Open the Microsoft Authenticator app If you need to download Microsoft Authenticator on your mobile device, grab it for. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. How to use Microsoft Authenticator as your password manager 1. ![]()
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